Forwarding Trip Related Emails to Tripsy

You can forward your trip related emails to [email protected] from any email address you have associated with your Tripsy account.

When we receive an email, there are two possible outcomes depending on the email in question; we'll either turn the email into an activity or add the email to your Tripsy account for you to link with a trip or an existing activity.

Reservations & Flight Confirmations

For common types of reservations (flights, hotels, trains, restaurants) we work with email parsing partners to attempt to turn those confirmation emails into the relevant activities within Tripsy.

We currently support over 1,000 different travel providers, and are working to add more as we see examples of different types of emails.

When activities are successfully parsed from an email we’ll first check the dates of the activities found within the email.

• If the dates of the activities found match an existing trip, we’ll add the relevant activities to that trip for you.
• If the dates don’t match a trip you already have within Tripsy, we’ll create a new trip based on the location found within the email.

Once the activities have been added to a trip, you’ll get an email confirmation to the email address you forwarded the original email from to confirm the activities have been added, and to which trip.

• If you have notifications turned on, you’ll also get a notification to advise new activities have been added.
• We’ll also attach the original email to the activity in question under the Documents section for that activity so you can refer back to it any time - which is helpful for things that may not be captured in the activity itself such as hotel WiFi information or parking details.

Emails That We Can’t Turn into Activities

For any emails that we can’t parse, such as emails that aren’t from a supported travel provider (e.g. a freehand email of your itinerary, or types of activity they can’t yet parse), we’ll add the email to your Tripsy account and let you know it’s available to assign to a trip or an activity.

• We’ll send you an email to let you know that there’s an email waiting to be handled.
• If you have notifications turned on, you’ll also get an alert from the Tripsy app to let you know there’s an email waiting for you to assign to a trip.
• When you open Tripsy, without following the notification, you’ll see a popup to review the emails.
  • You can tap on each email to view that message and then tap Move to a Trip to move that specific email.
  • Alternatively, tap Move to a Trip from the popup to move all pending emails to a trip.
• Any pending emails can also be seen within Settings > Forwarded Emails.

When you tap Move to a Trip you’ll be able to select which trip you’d like to move the email to, with Tripsy automatically selecting your current or first upcoming trip. You can choose to put the email in question into either:

• The Documents folder for the trip itself (which is handy for things like travel insurance, or whole trip itineraries from a travel agent).
• Or add the email to a specific activity within that trip (this works well for things like restaurant menus, train delay emails, etc.).

Frequently Asked Questions

• The email I sent from a major travel provider wasn’t parsed correctly, or not at all, what should I do?
  • We appreciate this can be frustrating, so please do drop us an email to [email protected] or via the Talk to Us option within Settings within Tripsy. We’ll investigate how the email was parsed and can often work with our email parsing partners to resolve issues.
• Can other guests in my trip forward emails?
  • Yes! Anyone who has ‘Collaborator’ access to your trip and has Tripsy PRO can forward emails to the same [email protected] address. It’s important to make sure you include any of their travel dates in the trip dates so their activities can be added to the right trip.
• Can Tripsy automatically scan my emails for activities without me having to forward them?
  • No, we don't connected to your email accounts or mail apps to scan emails. We do this to maintain your privacy, by having you forward the emails you control what emails get parsed into Tripsy.